Refunds & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at returns@cartiry.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@SwiftShop.co.uk.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Although we strive to supply high quality service and goods are sold in good condition, however, if they are proved to be unsuitable may qualify for Refund, Exchange or a Credit issued, provided it is returned within 30 days.

Subject to the following conditions:

The buyer pays for the returns and this will be refunded

Items are received is un-used and in re-saleable condition.

Items are not damaged, and packaging is not defaced or lost, a charge may apply to replace the packaging.

The items returned should include the Name, Item details or the Invoice copy and the reason for return.

Exceptions

Please note that SALE items are FINAL SALE and cannot be returned or refunded.